CoSchedule VS FreshDesk:     which  is best for you?

CoSchedule VS FreshDesk: which is best for you?

As a business owner you want to make sure you are giving your clients the best service around … all the time! But it is human nature to let things fall through the cracks as we juggle a myriad of things, most times not purposefully, but it happens.

So how do you keep your clients happy, get the work done and keep track of what is going on overall in your business (and ultimately in your clients business)?

 

Project Management Tools

Using apps and software programs that can help you keep everything in one place and that can allow you, at a quick glance, to see what has been done, what is on hold and what still needs to be done as well as the timeline and so on is imperative in this day and age. Having effective project management tools in your business is the best thing you can for yourself and your clients.

Now, there are so many available out there, which one should you choose? That all depends on the type of business you have. Is your niche marketing, are you a graphic designer, website developer, customer service or a blogger? The type of business you have will determine which tool will best serve you and provide you with the outcome that desire.

In this article I am going to discuss two lesser used tools which specialize in the marketing space and the customer service space. CoSchedule and FreshDesk – Both are great project management tools for the marketing and customer service sector (and can be applied to many other sectors too).

Which one is the most beneficial for your business? Let’s find out …

 

CoSchedule

CoSchedule is great for the marketing industry as it has a Marketing Suite built in with features such as:

  • Marketing Calendar – A global visual real-time calendar that allows you to see (wherever you may be in the world) how the content will look with graphics and text. This can be shared with the entire team. The calendar is customizable and can be changed as the business need changes.
  • Content Organizer – Imagine a triage for your content schedule and strategy. Prioritize things and shift as needed, all in real-time and allowing your global team to access it all.
  • Work Organizer –This one is all about your team. Help them reach their full potential, set deadlines, allow them to see progress and so on. This will alleviate bottlenecks and possible missing of important deadlines.
  • Social Organizer – Make templates so that they can be filled in and re-used, eliminate the busy work. Keep the workflow and work communication transparent and you can automatically set tasks and social plans and content that need to recur. “Set and Forget” is their motto.
  • Asset Organizer – Categorize the work at hand. Quickly locate and access and use the folders you need to get the work done, on time every time.

Overall this feature is perfect for business and enterprise. It allows strategies to be put in place, it allows for flexibility, it gives global real-time views so that a team can have access no matter where they may be in the world. Transparency and customization is also evident in this feature of CoSchedule.

If you are an individual or a startup, do not fret, you too can benefit from the Editorial Calendar feature of CoSchedule.  These include:

  • Blog Editorial Calendar
  • WordPress Integration
  • Social Media Publishing
  • Re-queue Social Automation
  • Task Management

You can organize everything in one place and schedule out content and articles without the headaches. The automation and integration features of the key benefits with this feature.

 

FreshDesk

Is providing stellar customer service more your buzz? Then FreshDesk may take preference between these two project management tools. Let us find out more.

“Trusted by 150,000+ businesses”

That statement says a lot, there are many reasons as to why this statistic is the truth and here are some of them.

  • Convert emails to tickets – This feature allows you to take emails from customers and automatically turn them into tickets and respond that much faster. Never miss another email.
  • Intuitive Reporting – This feature is great because you track team performance and customer satisfaction.
  • Social Helpdesk – This is a brilliant feature as it allows you to take Tweets and Facebook messages and automatically convert them into tickets. You can now respond to customers anywhere, anytime.
  • Smart Automations – Automate the ticket assignment process
  • Seamless Integrations – Have everything your support team needs in one place with ease of access.
  • Knowledge base – Set up a Knowledge Base. This allows customers to possibly find the answers they are looking for, and therefore they would not have to wait on a response from the support team. For example, adding screenshots or links to changing passwords, or changing profile details and so on.

Overall, Freshdesk would be great for anyone who wants to create a seamless, effective communication channel with their customers and provide high-end customer service around every corner.

Is this you?

 

Conclusion

These two project management tools are by no means the only ones available, however they seem really great and capable of handling the tasks at hand.

As you can tell they both have different functions in the workplace, but that is not to say you would not benefit from both. Essentially, if you have a product or service that you offer, you need to have systems and processes in place (CoSchedule) and a customer service platform (FreshDesk).

For a comparison as far as usability and price points go, you can click here and get up to date information to help you decide on the way forward.

Happy Project Managing!

What drives me to be the best Virtual Assistant I can be

What drives me to be the best Virtual Assistant I can be

What drives me to be the best Virtual Assistant I can be

I’ve studied logistics for 4 years.  During that time, I already knew that I loved project and production management and knew what I wanted to achieve in life…… the goal was to work for myself on my own terms in this field.  While growing as student and young adult, I formulated the specifics of my goals. I became driven to provide client satisfaction and problem-solving methods to my clients so that they don’t have to deal with it themselves. I wanted to add value in such a way that clients should feel I am right there beside them, loving their product just as much. And them feeling satisfied with work delivered that they know they cannot do it without me.

I always wanted to have the luxury of a great home, amazing family, and being my own boss, but having all of this meant long days and sometimes nights and missing family time. I’ve always kept one thing in mind when the going gets tough, and it’s to succeed, building toward achieving my goals and having my own business. Easier said than done.  I’ve learned so much in the time being a Virtual Assistant that the qualities expected of me isn’t always the easiest:

Reliability

Updating your client on work progress and reporting back when work is expected, answering emails and calls. It does not always have to be straight away but as soon as possible. Being professional in every matter even if you feel you want to shout!

Good communication skills

Try to meet work progress and timelines at all time. If you know you cannot deliver on time, update your client.

Time management

Working for multiple clients at once isn’t always easy but setting a good time schedule that works for all is essential. Use apps available to you to manage this effectively.

Adding value

Go the extra mile to succeed in the success of your business. There will be expected of you to do tasks that you would rather someone else do.  But this makes your client look up, notice and see.

Professionalism

Always stay professional even if you have a difficult client. The way you talk, and act plays a big role in how you present your business. Your business is you.  How you treat anyone in life is how you will treat your client.  If you lack this skill, start immediately with courses.  This is probably one of the biggest money adding value next to sales in your business. If you feel upset, take time to cool down and only then respond.

Self-motivation

Providing the best work and keeping your eyes on goals can sometimes feel drained.  When feeling like this, do something that relaxes you.  Keeping your mindset positive and ticking off your achievements will feel like winning all the time.  Balance is not always possible in this line of work but burning out has never helped anyone either. Sometimes you will meet people saying it is not worth it…but these are the people usually sitting in a job that frustrate them.  At least I am doing something that I would love to do over weekends.  Probably why I can work for 12 hours a day, 7 days a week and still be motivated.

Being resourceful

Being able to do whatever is expected and being able to do the work that you have never done before is always a challenge, and ALWAYS rewarding. Never have I thought I would like to do tasks required from Personal Assistants.  I am terrible at being a PA. And yet, my client always treated me with respect and consideration when I made mistakes.  That said, now I love handling tasks that are out of my comfort zone. Just imagine this, I have not moved to a new house in the last 14years, and last month I planned a move in 2 days, in another country!!!!!  And guess what, I freaked out and thought it impossible, but I made it happen.  So yes ladies, you can do it if you put your mind to it.

To bring it all together

Working, Building and learning to be a Virtual Assistant helped me understand what it was that I needed to do to have a successful business.  These goals became my life lessons:  Delivering quality work and excelling in my performance to become the best in what I’m doing. Setting my goals and working towards it, creating my own values and expectations of what it means to be a Virtual Assistant. Being confident when dealing with clients. Overcoming obstacles that might have been mountains in front of me but going through it meant yet another option to learn every step of the way.  Mind over matter!