We’ll show you how to become an Outsourcing Master with these tips

We’ll show you how to become an Outsourcing Master with these tips

We’ll show you how to become an Outsourcing Master with these tips

When I first on boarded clients it took forever to sort out the schedule and to get everything working properly. We all make mistakes when we first start out. I wanted to really understand how the on boarding could be sped up, so I took the time to interview my first few clients. What you see below is lessons they learned when on boarding their first Virtual Assistant and understanding the outsourcing world.

Ask yourself why you want to outsource in the first place?

Reverse engineer the reason why you want extra help in the first place. If you understand where you are headed, then you’ll know what is required to get there. It is easier then to delegate appropriate tasks to your Virtual Assistant.

What don’t you want in an assistant?

This is quite an important question to ask of yourself. When I did my interviews, my clients brought the following to my attention.

  • They wanted someone who easily volunteered status of tasks, so they didn’t want someone they had to keep hounding to find out how far things are.
  • They wanted someone who was always available. But what they realized after the fact was they never carried that message across when they first interviewed their Virtual Assistant.
  • The client didn’t want to make the time to train the VA, so they ended up doing everything themselves. Be prepared to train your Virtual Assistant, it’s the same concept when you on board a new member of the team. This kind of training refers to how you want correspondence dealt with, times you are available, etc. It is not your duty to train your VA on certain apps and general software.

The best way to on board your Virtual Assistant

  1. Have a job description ready. This negates missing steps in the support required, plus, you are able to weed out chance-takers.
  2. Ask your potential Virtual Assistant to do some tests. This can be anything from a trial test to see how well they communicate, can navigate certain software to personality profiling to ensure that you are a good match to work with. Some of my favorites are Roger Hamilton’s Genius Test and Tony Robbins DISC profile test.
  3. Sign a contract. This contract should include a NDA to cover any confidential information you may be sharing with your Virtual Assistant.
  4. Check their availability. If you know you’re going to require assistance certain times of the day, or you want your VA to be ready for a quick meeting every morning at 8am, then you need to address is when interviewing her. If you don’t mention it she won’t know that this is a priority for you.
  5. Sort out systems. Be sure to give your Virtual Assistant the access she needs to appropriate systems. If you are concerned about sharing passwords, LastPass is a great tool for this. Take the time to take your VA through these systems, especially if they are unique to your business.
  6. Be ready to back off. Allow your Virtual Assistant to do what she is great at. We are all control freaks at some point to some extent, however, sometimes wanting control everything can be counterproductive. Make sure your instructions are clear, that they cannot be misinterpreted.

Make sure that you use a template to outsource tasks, again leaving no room for misinterpretation and wasted time. Take the time to take your VA through what you need, how and when, then let her do what she does best, offering support to you, the busy Entrepreneur!

3 Things you can do in your business when your internet is down

3 Things you can do in your business when your internet is down

3 Things you can do in your business when your internet is down

Most businesses nowadays is internet based, so when your internet goes down it can be quite a challenge to say the least.

There are times this will happen and for the most part there is nothing you can do about it. Why not use that time productively whilst you wait patiently (so to speak) for your ISP (internet service provider) to give the all clear?

Relocating to the closest coffee shop is an option. However, if it’s not on the cards, what else can you do with this new found time?

#1 Re-strategise your business

This might be the opportune time to re-strategise your business. Grab a pen and paper and brainstorm new possible services or even re-align your current services. Devise possible upcoming promotions or define ways of streamlining your business.

Mind map your marketing plan for the next year, build your social media calendar with collateral or take the time to build a list of possible clients you would love to work with.

#2 Tidy up and Organise

Now’s your opportunity to take the time to tidy up your desk, re-organise your digital filing system. We know you’ve been putting it off, so now is the ideal time to take stock of what is on your computer, organise your desktop and even prepare your receipts sheet in time for the next tax year.

#3 Get writing

This is the perfect time to get writing. Start planning and writing your blog content for the next 3 months. Fortunately you don’t need the internet to do this. Or start writing that book you’ve been threatening to start the last 2 years. If there comes a point in your writing that you do require research, make a note and keep writing.

In conclusion

At those times when the internet is down, see it as a saving grace. You have now been given some breathing space to relax and to reassess your business, to reflect on how far you’ve come, to show gratitude for your many accomplishments that enabled you to reach this point. It’s an opportunity to make this time productive and your business better.