Continual learning as a Virtual Assistant
The world is always changing. New technologies offer new challenges and new methods. Clients have different needs as their business changes and grows. A Virtual Assistant must keep up with all these changes to deliver the best service to their clients. Apart from this working for a variety of businesses also exposes the Virtual Assistant to new industries and markets.
Doing research is a great part of learning
My first assignment with VA Connect was research on Smart Home products. I was amazed at how a Smart Home works. There is a huge range of products available which makes life easier and safer and they are integrated to varying degrees. In many cases the system is controlled by a smart speaker which is voice integrated systems from e-commerce providers. The irony is that such a system is also known as a Virtual Assistant. Many people already rely on artificial intelligence systems which remind them of appointments, book a restaurant or orders food based on what stock there is, or isn’t, in the smart fridge. I could give many more examples but cannot list them all. The most interesting product I learnt about is a device which releases a scent upon request. Various aromas are available which create the mood required. Because this costs around US $400 I am not interested in buying one, but it would be nice.
Being a Virtual Assistant also teaches me life skills such as managing my time and prioritising. On a typical day I have a routine so that I can do the necessary chores and fit in my client’s work as planned. Of course, there are days when my plans don’t work out and I need to get up early and put in a few hours before breakfast. At other times I work late into the night, but the work gets done and I meet my deadlines.
Learning new life skills
What I have also learnt is that I can be disciplined as well as flexible. I perform better when I don’t allow myself to feel stressed. There is no manager or colleague anxiously hovering over my desk, breaking my concentration and slowing my down. I have also learnt how to manage my family’s needs and we are all more organised as a result.
The new technology I have been exposed has opened my eyes to the wealth of products which I would never have known about. My confidence has grown as a result.
Because clients rely on their assistant for help it is also important that I acquire skills and learn how to use new technology. There are many, many options for learning on the internet – YouTube, online courses and help forums are some examples. If I cannot manage, there is always the team at VA Connect who can point me in the right direction.
The 5 best things to do in Durban, South Africa
As a Virtual Assistant based in Durban, South Africa I wanted to share what’s best about living in this vibrant and culture rich city that I now call home.
Durban is situated in the KwaZulu Natal province on the Eastern coast of South Africa. It is known for its African, Indian and Colonial influences and offers a range of sites and activities for both locals and tourists.
Here’s my top 5 recommendations for things to do in Durban.
Hit the beach
Durban has beautiful stretches of beaches on the Indian Ocean. The main city beach called the Golden Mile, underwent a dramatic upgrade and transformation for the 2010 Soccer World Cup and is today still very well maintained and popular amongst day trippers, sun bathers, surfers and swimmers. There is also a lovely promenade for cycle rides and walks. 10 km out of Durban, Umhlanga Rocks offers another stretch of beautiful beach. As its name suggests, it is more rocky and provides a great place for children wanting to explore the rich sea life in the rock pools (be sure to check the tides).
Take a trip to the Valley of 1,000 Hills
A 45 minute drive out of Durban is the beautiful terrain of The Valley of 1,000 Hills. A typical visit to the area might consist of watching a Zulu ceremony and dance at PheZulu Cultural and Safari Park, having a pub lunch with a view, seeing crocodiles and snakes at the Crocodile and Snake Park and generally taking in the beautiful scenery and enjoying some relief from the humidity of Durban.
Visit Moses Mabhida Stadium
The stadium was built for the 2010 World Cup held in South Africa and is now used for local soccer and cricket matches, live concerts and other performances. It is also home to the local soccer team AmaZulu. The stadium features an arch extending over the length of the field and offers visitors the opportunity to ride the cable cart to the top for fantastic views of the city. For thrill seekers, there is the Big Rush Swing which is a bungee free fall swing that hangs from the centre of the stadium’s arch.
See Durban’s historic city centre
Although a lot of decentralisation has occurred over the last 20 years or so, the city centre is still worth a visit for the diversity of the markets, historical colonial architecture and an array of interesting museums. Of note is Durban’s City hall – also known as eThekwini City Hall where you will also find the Durban Art Gallery and Natural Science Museum.
Enjoy fun in the water at uShaka Marine World
Last but not least, we are back to the water. uShaka Marine World comprise of uShaka Sea World Aquarium, uShaka Wet and Wild waterslide park, uShaka Village Walk (shops and restaurants) and uShaka Kids World (including Africa’s biggest jungle gym). It is a haven for kids and the young at heart alike and offers a full day of entertainment for all.
These are just a small selection of what is available to see and do in Durban and although not as well-known as the cities of Cape Town and Johannesburg, Durban is well worth a visit for both local and overseas visitors.
The Importance of Continual Study and Improving Yourself
I feel that it is very important to keep studying and learning not only more skills but also more apps and programs as you continue your career as a Virtual Assistant. If you do not do so you will get left behind and never progress any further with your career as a Virtual Assistant.
New Apps and other Tools
Constantly your client finds new techniques and ways to do things or implement new programs and even cell phone apps into their day to day workings and it is up to you as the Virtual Assistant to learn, not only how to install but also how they work, how to implement them in the way that your client expects and even to maintain this programs and sometimes in the worst case scenario to even do some basic fault finding regarding these programs.
For the lucky few of us this might become a little bit easier if you know a friend or someone in the business that is currently working on these programs and is able to assist you in doing so, but for the rest of us it takes a lot of research and skill development to be able to implement these processes. This may include skill advancement courses, YouTube videos and even some self-taught “tinkering” and seeing what happens. Often times your client himself will be a huge resource and help whilst implementing this new “technology” into your day to day activities. Showing and teaching you how he/she wants the newly added programs and/or apps to work and how he wants you to implement it. On the job training is an excellent way of learning but can also be hard being thrown into the deep end, so be very cautious so that you do not find yourself under too much pressure or feel too overwhelmed.
On the other hand, by doing skills advancement in terms of doing online courses and training in new software and techniques can also boost you’re “CV” and thereby you can make yourself a lot more attractive with potential new expertise and the more you stand out to new potential clients. So it is better to rather do more online courses. Continually increase in skill development can at the end of the day ensure that you have a bigger earning potential with additional clients.
Having the right attitude
However often times doing the course and actually working with this new programs, skills and techniques mean little by having it on paper if you do not have actual hands-on experience in working with this skill set. For example, it is one thing for a dental assistant to know how to mix different materials work together, but to actually be the most effective you need hands-on training and experience to know what consistency and relations make for a better mixture. Nothing beats good old hands-on experience. And often times that counts more than a whole wall full of certificates showing that you have the theory but you have never put this theory into practice. So rather try, even if it is just for a short time to actually use and try to implement that theory that you have learned into practice so that you can with confidence add it onto your CV and know that when someone calls, you are ready, willing and able to do the job required by the potential client.
5 Interesting things to explore when visiting Cape Town
Welcome to Cape Town my hometown. Perched between the ocean and the iconic Table Mountain, which serves as a backdrop to the “Mother City”.
Table Mountain using the Aerial Cableway
The Cableway takes you to the summit in under 5 minutes and allows you a 360 degree full view of the city and the mountain. Go early to avoid long queues and wait for a sunny day or you may get lost in the fog. Everyone gets a fair view through the open windows, as the car rotates as it travels, so very clever, and amazing views.
Kirstenbosch National Botanical Gardens
Situated on the eastern slopes of Table Mountain, Kirstenbosch is internationally acclaimed as one of the seven most magnificent botanical gardens in the world. The 528 hectares estate includes a cultivated garden and a nature reserve. The developed garden displays collections of southern African plants including many rare and endangered species. The Treetop Path is an amazing treetop walking path that allows you to meander through the foliage, and peer down through the canopy.
Robben Island is situated about 10km offshore from Cape Town. The name “Robben Island” was given by Dutch settlers and roughly translated means “Island of seals”. It is accessed by ferries that depart from the V&A Waterfront. Many visitors come with some understanding of the prison, but seeing Mandela’s tiny cell and viewing Table Mountain from the island will give you a far deeper perspective than any history book could ever achieve. Whether you are visiting Cape Town for the first time or you are a local wanting to explore the city’s history, a visit to Robben Island is highly recommended.
Penguins at Boulders Bay
Just around the corner from the seaside village of Simons Town is the famous colony of African Penguins. Once called Jackass Penguins for their hilarious braying call. After you have fallen in love with the penguins head to the secluded Boulders Beach and take a swim in the comparatively warm waters of the False Bay.
Swimming with penguins at Boulders Beach, is a real thrill. A small public beach is set apart from the main penguin colony that resides here, but that doesn’t stop the penguins from sitting on your beach towel or darting around your legs while you take a refreshing dip in the Ocean. A boardwalk has been built around the dunes so you can get a great close-up look at the entire colony eating, breeding, preening, swimming, and chatting away.
Right in the middle of the bustling CBD of Cape Town you will find The Company’s Garden. Started by the Dutch East India Company way back in 1652, this beautiful laid-out garden provides a cool, leafy break from the city noise. Beside its green lawns, huge trees and cooling fountains and ponds, it’s all set about with fascinating places to visit.
The Company’s Garden is home to an overwhelming amount of fauna. There are the famous squirrels, who you can purchase bags of nuts to feed. There are pigeons, Egyptian geese, herons, and rodents, and there is even an aviary where dozens of species of birds can be viewed. I love feeding the squirrels, who will scamper right up to you for a snack.
You Teach People How To Treat You
We do not have any direct control over the actions of others, and therefore cannot directly change how they treat us. What we do have control over is our own thoughts, speech and actions. That’s where our power lies and that is always where our focus should be.
Setting Healthy Personal Boundaries – It Begins with You
A boundary simply refers to a specified limit set by you of what is and what is not acceptable behaviour and treatment by another person towards you. The process of setting personal boundaries begins with you first accepting that you not only deserve to have boundaries but they are a critical element of self-care. Secondly, you must accept that you have the right to set them. Your boundaries act as filters permitting what is acceptable in your life and what is not.
Define Your Boundaries
Your BOUNDARIES are what lets people know how you want to be treated. They are your “NO’s” of life. Things you will not allow people do.
If we give our power away by allowing others to control our behaviour, make choices for us or treat us less than we deserve, we are giving away our power.
What we don’t realize is that by not saying anything and keeping how you really feel bottled up inside, you are not hurting anyone else but yourself.
When things go wrong in life, it’s common for us to look outside for a solution to the problem. But the first place you should look is inside. Remember, what you allow will continue in your life. What you don’t allow, won’t.
One of the biggest misconceptions we have about relationships is that others should know how we want to be treated. However, in order for people in a relationship to be on the same page, they need to have access to the same instruction manual.
People will get away with what you let them get away with. You teach people how to treat you by what you allow, what you stop, and what you reinforce. It’s really that simple.
It’s about knowing what is acceptable and unacceptable. It’s about knowing what we need and want and being able to communicate it effectively to others. Those you surround yourself with should be on the same page. With EVERY interaction you have with others, you are teaching them how to treat you.
When anyone in your professional life treats you in a way that upsets you, it is vital to take a breath and remember that no one you ever meet knows how you like to be treated, just as you don’t know what they expect in return. Sometimes we need to actively explain certain ways in which we want to be treated. Standing up for yourself is important, especially if you know you don’t deserve someone’s negative behaviour.
In closing, remember to treat yourself the way you’d want others to treat you. By focusing only on our self-perceived faults and flaws, we’re basically giving permission for the rest of the world to focus on them too.
Five Of The Best Things To Do In Mtunzini
When given this topic to write about I was very happy to have the opportunity to write about the little coastal paradise I am blessed to live in called Mtunzini. The name of the village is taken from the Zulu word emthunzini which means “a place in the shade”. In the history of the town it is referred to as the place under the Milkwood trees near to the Mlalazi River where the White Zulu chief named John Dunn would meet with the tribal elders of the area.
Mtunzini is truly a nature lover’s paradise that offers a variety of activities that can be enjoyed outdoors.
Walking & Running
Through the Umlalazi Reserve runs the Umlalazi river and there are several walking trails which take one through mangrove swamps, coastal forest and on a long sandy beach. One can enjoy taking early morning walks or runs on the beach and experience magnificent sunrises and enjoy watching the whales when they pass by. You can choose to walk or run on your own or join a group of locals. It’s a great place to take your dogs for walks around the peaceful neighbourhood or on the beach if you have a permit.
There is the Raphia Palm monument which has a lovely wooden walkway through an avenue of palms. You can read more about the Raphia palms here:
Wildlife and bird watching
The Umlalazi reserve have zebras and red forest duiker that can be seen frequently and there are also bush buck and grey duiker, although not seen as often because they are shy.
There is an abundance of birdlife bringing people from all over the world to see the rare Palmnut Vulture that feeds from the Raphia Palm. We are also very fortunate to have many African Fish Eagles that soar the sky above the village and their distinctive call can be heard daily. Just a few other birds to mention are the Trumpeter Hornbills, Purple Crested Louries, Oyster Catchers, Natal Robins, Violet Back Starlings and Giant Kingfishers.
Many people enjoy cycling in the area and many mountain bike events are run in Mtunzini. There are many trails through the forests, sugar cane fields and the reserve. There are even organised moonlight bike rides from time to time.
Mtunzini has a large lagoon which attracts many boating enthusiasts that enjoy fishing, skiing, sailing and kayacking as well as sunset cruises up the river. One can even moor their boat and enjoy a picnic on the river bank.
The perfect place for lovely outrides, walking through the bush and sugar cane fields or having an exhilerating gallop up a hill. It’s such a lovely way to start or finish the day.
Next time you are heading north on the N2 freeway, keep your eyes open for Mtunzini, you will be surprised to find what is on the other side of the hill.