Category: Virtual Assistant

How a Real Estate VA Handles Marketing Collateral It is 10:40 on a Sunday night and an agent in Somerset West has three tabs open. The first is Canva. She is building a “Just Sold” post for a transfer that registered eleven days ago. Eleven days is not news, it is an admission. The neighbours…

How a Real Estate VA Handles Showing Scheduling It is 4:12 p.m. on a Thursday and an agent is sitting in her car outside a house in Linden with the engine running, because the buyers she has been waiting twenty minutes for are not coming. They told her at 3:47 p.m. on WhatsApp. She did…

How a Real Estate VA Handles CRM Updates It is 10:15 on a Thursday night in Umhlanga and an agent has three windows open. The first is her CRM. It says 2,847 contacts. About 1,900 of them carry no tag at all — not buyer, not seller, not past client, not sphere. Three hundred and…

How a Real Estate VA Handles Transaction Coordination It is 4:12 p.m. on a Tuesday in Edenvale and the agent is sitting in her car outside a show house, holding her phone with both hands the way you hold something you have just dropped. The bond originator’s email is four lines long. The buyer’s finance…

How a Real Estate VA Handles Lead Follow-Up It is 8:20 on a Sunday evening in Somerset West, and an agent is sitting in her car outside her own house because going inside means the day is over and the day is not over. Three things are open on her phone. The first is WhatsApp:…

How a Real Estate VA Handles Listing Management It is 9:40 p.m. on a Friday and an agent in Durbanville has three tabs open. The first is a WeTransfer link from the photographer, sent Wednesday morning, expiring Sunday. Twenty-eight images, unopened. The second is a document called bergvliet-blurb-FINAL-v3.docx, which contains two paragraphs written in the…

How a Paralegal VA Handles Compliance Admin It is 8:40 p.m. on a Wednesday and the practice manager of a nine-person firm in Rosebank has three things open on her desk. The first is a spreadsheet called FICA-outstanding-FINAL.xlsx. It lists forty-one client files where something is missing — a proof of address older than three…

How a Paralegal VA Handles Billing and Time Capture It is the 27th of the month and a commercial attorney in Claremont has blocked out her evening for what her practice manager politely calls “the billing run.” She opens Outlook. She opens her diary. She opens WhatsApp, because two of the week’s most substantive conversations…

How a Paralegal VA Handles Client Intake It is 4:52 on a Wednesday afternoon in Bryanston. A family law attorney is forty minutes into a consultation with a client who has just discovered what her husband did with the joint bond account. The office phone rings twice in the next room, then stops. Nobody picks…

How a Paralegal VA Handles Case File Management It is 7:20 p.m. on a Wednesday and an attorney in Rosebank is looking for a document she signed eleven days ago. She knows it exists. She remembers signing it. What she does not know is which of four places it currently lives in: the email thread…