What Makes Women Better Virtual Assistants?

What Makes Women Better Virtual Assistants?

What Makes Women Better Virtual Assistants?

 

I am woman, hear me roar! It is Women’s Month in South Africa and we are celebrating all women in all shapes and forms and saying – YES! You are strong. You are capable. You are loved. You are part of a tribe that cannot be broken.

The date, 9 August is the day we celebrate Women’s Day here in South Africa, and it is not to be confused with the International Women’s Day which takes place globally in March. This date, 9 August, is significant to us as a nation due to the fact that a plethora of women, regardless of age and race, stood together and marched to the Union Buildings declaring the need for the abolishment of passes which women needed to have to move around freely – I mean really now – how was this even a thing at all??

 

But anyway, due that movement and the amazing women who stood together then – and for those who stand together today and shall stand together (hopefully) going forward, women have being liberated and are free to go wherever they want. Do whatever they want (within reason of course …..hehehe). Our daughters can choose to be ballerinas or they can choose to be astronauts or rally car drivers. The sky is the limit!

So – what does this have to do with women being better virtual assistants? Well isn’t it obvious??

Let’s break it down….

 

MEN ARE GREAT, BUT WE ARE BETTER

What Makes Women Better Virtual Assistants?  Okay, so I adore my husband to no end, and men in general are pretty great to have around, right? So I am not saying they are not up to the challenge of being a Virtual Assistant – not at all – but the likelihood is that a women will always be better at this particular job than a man.

Why?

Well simply put, women are fierce and can take on anything that comes their way. We are daughters, wives, mothers, sisters, friends and, in this instance, virtual assistants – that is a whole lot of hats to wear – and we wear them all almost every day.

The ability to wear those hats and juggle, what seems like, a million and one things daily is the art of MULTITASKING. Now I do not know about you, but in my house “male” does not equate to “multitasker”. I can pretty much be reading an email, putting food on the stove, preparing some juice for the kids and possibly even be filling the sink to do dishes – all at the same time – and not miss a beat. Hubby cannot even talk and do the dishes at the same time (bless his socks!)

As a virtual assistant, multitasking comes with the territory a lot of the time. So that is reason number 1.

How about TIME MANAGEMENT? Yep, you guessed it, again women are generally better at this too. (I say generally because it is not always the case, but it is more probable for a women to have better time management skills than men.)

Being on time is not always a thing for men but women tend to always have schedules and routines and although this can maybe cause a bit of stress, the end result of being organized and focused and things falling into place because of it will be worth it.

Time management is an important, in fact incredibly important skill to have when working as a virtual assistant.

Now scientists also did studies on what differentiates men and women (besides the obvious!) and came up with things like a women’s ability to recall things better, better memory. A woman can recall if things have changed or being moved in certain spaces they frequent as they tend to use landmarks a lot in every day life.  Men are generally more about the route to the goal and how to get there and whatever is along the way kind of falls by the wayside (eg women shopping vs men shopping)

They also discovered that females tend to work with and recall numbers and lists better than a male would and things like putting pegs into a peg board was more meticulously done by females.

This brings me to the last, but certainly not least, skill that a woman has, giving her an advantage in the VA world – ATTENTION TO DETAIL.

Attention to detail is key when you work as a virtual assistant because most times you would have more than one client, more than one task on the go and missing details could be to the detriment of the client, and ultimately you too.

Being able to analyse and figure out things, looking for and scanning the finer details, these are things that women do better and that is probably also due to the PATIENCE LEVEL of a woman, versus a man.

I think it is also important to note that PASSION is another element that plays an important role in being a virtual assistant – not to say men do not have passion, but for a woman working as a VA is usually a choice made so that she can stay home with the kids and therefore having a passion for what she does means that she will do it well and be able to continue her journey and therefore also set a fantastic example for her kids – using her passion for them and for the work that she does.

CONCLUSION

Wow, that is a whole lot of words right there about how amazing women are – so I think it is only fair to also mention here at the end that MEN are pretty darn special too and hopefully most of us ladies that work from home and are trying to win at this remote lifestyle have an incredible dude standing beside us egging us on. Someone to lean on at the end of a treacherous day of technical failures or failures of other kinds – providing a good shoulder rub and topping up the wine glass!

Again I will end by saying – I am woman, hear me roar! Go out and have a stupendous Women’s Month – hey make it Women’s Year!

Ciao …..

STOP, Revise and end 2019 on a high! 

STOP, Revise and end 2019 on a high! 

STOP, Revise and end 2019 on a high! 

 

I don’t know if you will agree with me but it feels like 2019 has been on fast forward mode, I cannot believe we are already in mid –JulyJust a few more weeks to go and the stores will be setting up with the much-loved Christmas décor that will silently have you feeling all Merry’ed out by the time the 25th December comes around. Yip, the year is going by that fast!  

Having said that I’m sure you that at the beginning of the year you set some goals for yourself and you might have even added a few since then, but have you been tracking your goals? If yes – Well done! If no – that’s ok! Either way a mid-year goal check in is important. Why? For these reasons.  

 

Progress Evaluation:

One of the biggest advantages of doing a mid-year goal check in is to evaluate your progress, especially with regards to work orientated goals.  What have you accomplished so far? Where did you Slack off? Which goals amongst the ones you have identified are of priority to you and need more focus? Which goals have you not started on yet?  What obstacles have hindered you from achieving your goals? What have you done to overcome these obstacles or make changes to your goals? Asking yourself these questions will give you a clearer picture of what you have achieved and will also give you a better understanding of what you need to do in order to finish 2019 on a high note!  

 

Declutter your goals:

Let’s face it, the first week of January is when we are full of steam and ambition for what we want to achieve during the year, both personally and professionally and sometimes the goals we set for ourselves can be over-ambitious. Now is the time to sit and be completely honest with yourself and look what you truly can handle/do.  If there some goals that you need to remove from your list, go ahead and scratch it off!  After all there is always next year and it’s better to focus on two or three goals and achieve them, than have ten goals where nothing gets done. 

 

Establish the way forward: 

We often look at how far we still need to go to achieve our goals, but how often to we look at how far we have come? Doing a mid-year goal check in a great way to access and analyse how much we have actually achieved. If your not where you want to be or if you realise how you haven’t even started working on some of the goals you set out, now is a good time to put together a game plan of how  you’ll change your actions/plans in order to do achieve what is important to you! Taking the step back and really determining what you want to get done, is a great way to inspire you to get back in the game, course correct and achieve more than you thought possible this year! 

 

There is a lovely quote by Sherry Swain that says “Reflection enables us to evaluate the experience, learn from mistakes, repeat success, revise and plan”  so when you sit to do your mid-year goal check in, get a notebook, start an excel spread or PowerPoint presentation whichever works for you. Physically document your goals, your progress, your to do list, set deadlines for yourself (be realistic and set mini goals that will help you in achieving the bigger goal.) after all this is what you would do when working on a work project to ensure success of a project, right? Well you as an individual and where you want to go professionally is one of the most important projects you will ever work on.

Make it a Success!  

Tactics to Positively Overcome the Difficult Client

Tactics to Positively Overcome the Difficult Client

Tactics to Positively Overcome the Difficult Client

Irrespective of what industry you are in, there is always that odd difficult client that as a result of various factors can leave you feeling frustrated, angry, unmotivated and possibly even full of self-doubt.  For some of us, the reaction to a difficult situation can be defensive for others it can be offensive which can have either positive of negative outcomes regardless.

Stepping out of your comfort zone to establish smart habits

The fact remains that there will always be clients that are a little harder to please than others, so the question at hand is, how do you handle those situations in a way that will have a positive outcome for both you and the client? Well, while in my previous role, I had done some research on the topic and I came across an article by Barbara Markway (Ph.D.) who has some excellent insight into handling difficult clients, which I will delve into a little further, but one of the factors she mentions amongst others is going about things in a way that may seem unnatural to you as first. What does this mean? Well simply put, we all have our ways of doing things, and sometimes it works other times it doesn’t but if your finding your not getting the outcome you want from a difficult situation – perhaps its time to step outside your comfort zone, try a new approach and create smart habits.

Some Tactics to be Used with the Client

Out of the many tips given in Barbara’s article, the following tactics on how to handle a difficult client stood out to me:

  1. Listen & Stay Calm. Listening is the number one step in dealing with “unreasonable” people. Everyone wants to feel heard, and although staying calm can be extremely difficult in an emotionally charged situation, real progress can’t take place until the other person feels acknowledged. While you’re listening, really focus on what the other person is saying, not what you want to say next. I have often said to people in the past, “I know your hearing me, but are you listening to me? There is a difference”. Taking the time to really listening to what someone else is saying, can give you a fresh perspective and clarity on a situation at hand.
  2. Reflect respect and dignity toward the other person. You don’t know what the other person is going through. Chances are, if a person is acting unreasonable, they are likely feeling some sort of emotional or mental strain for whichever reason and showing contempt will not help productively resolve the situation.
  3. Saying, “I understand,” usually makes things worse. Instead, say, “Tell me more so I can understand better.” This for me was an interesting point, because I personally have often used the term “I understand” countless times with clients and looking back it wasn’t always well received, looking at this approach has given me a new perspective on how a client would possible react to the situation differently.
  4. Saying, “I’m sorry,” or, “I’m going to try to fix this,” while establishing boundaries can go a long way toward defusing many situations. This tip can be quite difficult to follow when you feel your not the one in the wrong and are feeling defensive. Sometimes by being humble in the situation and saying the words “I’m sorry” or “I’m going to fix this” can completely diffuse a situation, and in turn can give you the opportunity to establish the hidden need.  The client could end up disclosing what they are really trying to gain or avoid within the project/ task and positive outcome can take place for both parties. Having said that, you will also need to assess the situation, while some of the above tips have encouraged listening and letting the angry person vent, you also have the right to be assertive and say, “Please don’t talk to me like that.” if the situation is gets out of hand.

Some Tactics to be Used with Yourself

Handling a difficult client with some of the tactics, may be draining for you which would defeat the purpose of positively overcoming difficult clients, that’s what there are also a few things you should do:

  1. Debrief. After the situation is over, talk to someone about what happened, take 5 minutes to make yourself a cup of tea or coffee and just allow yourself to process the situation.
  2. Discharge your own stress. You had to put your natural reactions on hold for a while. Now is the time to discharge some of that pent-up adrenaline. Go for a run. Take your dog for a walk. Don’t let the emotions stay stuck in your body.
  3. Give yourself credit for getting through an uncomfortable situation. It takes a lot of energy not to act like a jerk when someone else is behaving badly. Don’t skip this step!

Positive Outlook, Positive Outcome

Remember these tactics are simply guidelines to help you along the way.  How you implement these tactics is up to you, and maybe they won’t give you a positive outcome every time, but its all about trying and keeping at it until you establish smart habits that work for you. If you do not have the time or cannot see yourself dealing with difficult clients that’s ok, perhaps consider getting a VA to deal with your Client Relationship Management and can implement strategies for you!  I have seen how these tactics have worked for me, and to this day some of the best connections and relationships that I have established in my career have been as a result of a rocky start with some pretty difficult clients. The key to all of this however is to always have a positive outlook, and having said this I will end with a quote by Lailah Akita “Our reaction to any situation will determine the outcome”

The year that was 2018

The year that was 2018

The year that was 2018

A new year has started, for many, it represents a fresh start, a chance to pursue new opportunities or it may even mean time to finally get training for that big race you’ve always wanted to do. As the saying goes “new year, new beginnings”, and boy are new beginnings exciting! My question however is, have you taken a moment to take a step back in order to reflect on the year that was? To appreciate your successes and be thankful for the obstacles that taught you some great lessons?

Looking back in order to move forward

The minute the clock struck 12h00, on the 31st December 2018, my brain went into automatic mode planning and thinking up all the things I want to get done in this year and I was full of adrenaline, ready to take on 2019. I kept saying to my myself – “This is going to be “my” year”, which considering I am expecting my first child in a couple of months, is already making this
year AMAZING for me. I quickly saw however, I was not alone in saying, this was going to be my year – numerous family and friends shared the same sentiment, combined with the fact they were glad 2018 was over with. This got me thinking was 2018 that bad? I mean, it was the different challenges and life lessons that I experienced in 2018 that had fueled my ambitions
and plans for 2019. I then remembered a quote I had read not so long ago by an unknown author that says “If you want to move forward, often look back. Otherwise, you’ll forget where you came from and where you need to go” Reflecting on 2018
All of this got me thinking, and I decided to take a step back and really reflect on my life during 2018. 2018 had started off quite roughly with my fiance being hospitalized for a lengthy period of time, I was in a work environment that I did not enjoy, was in over my head with assignments due for varsity and was planning a wedding amongst other things – a true mix of highs and lows.

Giving new perspective on life

But looking at all of this carefully, these very things that had me experience a mixture of emotions both negative and positive, turned out to be the best possible things that could have happened to me in 2018. Why? Well, On the 14th April 2018, the most beautiful and magical day of my life thus far surrounded by the people that mean the world me, I married my best friend. My now husband who thankfully is back to full health, learned to take a step back every now and then, now lives by the motto YOLO – you only live once, something that rubbed off on me. His new outlook on things gave me the courage to make the changes I wanted to make in my career, I always wanted to be an entrepreneur but was always too scared to take the risk, in
June, I took that risk and even though it’s been challenging, I am now my own boss, doing what I love daily. The hard work on my studies during the year last year will allow me to make my dream of graduating this year a reality. Above all, I rediscovered the power of faith & gratitude and how lucky I am to have the family and quality of friends I do in my life.

Grateful and Blessed

Personally, I am glad I reflected back on the amazing year that was 2018, I am so grateful for all the lessons and blessings I received during the year. Looking forward to 2019, I know I am going into it a stronger, happier, healthier and humbler person and for that, I say thank you to the year that was 2018.

Follow these great benefits to improve your blogging

Follow these great benefits to improve your blogging

Follow these great benefits to improve your blogging

Blogging can help drive internet traffic to your website. A blog gives you the chance to create original and relevant content to your customers, which can be a tactic to drive traffic to your website.

Blogging also helps your SEO or Search Engine Optimization. By consistently putting out new content in your blogs, you boost your rankings in different search engines, making you and your business more visible on the internet. You can also include various keywords, topics, and categories that you want to be found with your business when you write your blog. That way, when someone searches something related to that word or phrase, you will come up in earlier in search engines.

Blogs are no longer just an expression of an individual or a platform to share one’s ideas and thoughts. Blogs have started to be one of the most influential and useful tools in the market space. It’s an excellent way to showcase thought leadership as well as keep consumers updated on what’s happening in the company

Companies that maintain a blog seek:

  • Brand awareness and visibility
  • Authority and trustworthiness
  • Site traffic and higher SEO ranking
  • Leads and sales

The 4 benefits of blogging

  1. Blogging drives traffic to your website

The content you create for your blog can be shared on all your social media platforms. If it’s good-quality, valuable information, people will be encouraged to click through to your website to learn more about your products and services.

  1. Blogging can increase your SEO

If you use keywords in your blog posts, you can enhance your organic search results. Search engines use content to help them determine the subject of web pages. By continually adding fresh content to your site, you make it easier for these search engines to index your page correctly.

  1. Blogging establishes you as an industry authority

Sharing industry information with your customers is the perfect way to demonstrate    your knowledge and skills. It sets you up as a leader in your field while giving you the opportunity to market your product or service in a subtle way. With a blog post you can simultaneously educate your customers and provide them with useful information about your business.

  1. Blogging helps you build a community

Your blog provides your customers with a place to ask questions, share opinions and         engage with you. This makes it the ideal place to build a loyal following. All the comments remain on your site permanently, which means that new visitors will be able to see them. Compare this to social media where any posts or comments are quickly lost in the ever changing newsfeed.

Conclusion

A blog is much more than a way to share information and ideas. It is also a marketing tool and a very powerful one at that.  If you have yet to start a blog, it’s never too late to get started.  There’s really no excuse why you shouldn’t start one today, whether it’s a business, corporate, or a personal blog.  Somewhere out there, someone is waiting to hear from you.