What to Expect When Working with a Virtual Assistant
A Virtual Assistant (VA) is a person who works remotely – she can sit in an office down the street or across the world. Working with a VA is very different from having an employee sitting in your office. Most Virtual Assistants work for more than one person, splitting their day up between their different clients. Virtual Assistants can assist with anything from general admin, marketing, diary management to virtually anything. The concept of working with a VA is a relatively new idea and so there are things that people are not always aware of.
Communication is key
Communication in this working relationship is key, use emails, WhatsApp, voice notes or weekly meetings. Be mindful that the Virtual Assistant is not in your office and is unable to come into your office and speak to you face to face, should the need arise. When giving instructions to your VA, be sure to provide all the resources that might be needed for the task at hand, together with all the relevant timelines and goals that you as an employer will expect. There should always be an open line of communication.
Work out the process
Working with a Virtual Assistant takes time to perfect. It is suggestible that especially in the beginning, all the assignments that are given to your Virtual Assistant are reviewed and that constructive feedback is given to the VA. This process will allow her to grow in her position and for her to ensure that over time she consistently provides what you are looking for. Never under estimate the power of a few kind words or praise for a job well done. It will do wonders for her self-esteem and will make your VA strive harder to ensure her work exceeds your expectations.
Stay in touch
It is the client’s responsibility to ensure that your VA knows what is expected of her. Regular communication to make sure she is coping and on point, will eliminate unwanted surprises. Having said this, there is no need to micromanage her. This could lead to serious problems down the line and could very well disrupt the relationship between the client and the Virtual Assistant and blur the boundaries as to what exactly is expected of her.
Remember the human touch
Remember that your Virtual Assistant is a person, who also has feelings and emotions. Given that that many clients have never had a face to face meeting with their VA, they forget that she too is a person. When problems arise as they normally do, it is easy get upset and vent their frustrations at their faceless Virtual Assistant.
All in a day’s work
Having a well-balanced working relationship between client and Virtual Assistant is one of the best things a client can do for his business. By the general day to day tasks been taken over by someone else, the client is left free to focus on growing his business without the everyday mundane tasks to contend with.