Email marketing is constantly evolving and 2020 has been an exciting year in the email marketing arena with it continuing to be one of the most trusted communication channels available to marketers. It has received a bad rap in the past, but it continues to defy its critics, providing some of the best ROIs in the digital landscape. Here’s a summary of the main email marketing trends that we are seeing in 2020 and that are likely to stick around for the remainder of the year and beyond.
It’s all about the mobile
Mobile browsing has now surpassed desktop browsing in terms of percentage traffic and mobile surpasses other devices for email opens. As a result, emails are being optimized more and more for mobile access, ensuring that copy, images and layout correctly collapse down into a mobile-friendly format.
The majority of purchases and therefore generated revenue is still coming from desktops but crucially, the percentage of revenue from mobiles increased 23% in 2019 and that is set to continue in 2020.
Minimalist email copy and design
Concise copy and a clean design have become paramount for email marketing and with the shift towards mobile access, simplification has become even more important. Long superfluous copy leads to readers switching off and not making it through an email. What works on paper doesn’t necessarily carry well to an email, and companies should have dedicated copywriters that understand the writing requirements for email copy as opposed to direct mail copy.
Attention spans of readers are reducing, and media is being consumed in large quantities. An email should therefore be simple and contain content that is easy to scan and can be quickly digested and understood. Lots of white space, simple images and blocks of colour to draw the eye are being used in emails to keep them easy to read.
Artificial Intelligence (AI) in email marketing
AI is increasingly being used in email copy and content selection, dramatically improving personalisation and being able to provide the right message for each person. AI is also being used for segmenting recipients. Efficient and intelligent software is replacing the usual data collection at signup process. Effectively, AI is a tool to be used alongside other marketing tools, but how it is used is arguably more important than whether or not you choose to adopt it.
Personalisation will continue to grow in importance and one area that is picking up interest is the optimisation of send time. This is where emails are optimised to send out to individuals based on their historical open patterns. There will be more segments and more dynamic segmentation with email marketers striving to provide the most relevant communication at the optimum frequency and time.
Trust in email marketing is going nowhere
Email continues to be a consistent platform that allows one-to-one communication to an inbox. The majority of recipients are receiving emails that they have opted in to receive so they are more likely to trust the content. With social media platforms as a comparison, users can follow/unfollow, like/unlike with one click as well as constantly switch between platforms. Email is the single best digital tool to communicate with customers that actually want to hear from you.
Email marketing is here to stay. As technological innovation continues to reshape the email marketing landscape, there is plenty you can do at every level of your email marketing strategy to improve results. Let’s see what the rest of the year and 2021 holds for this trusted, yet rapidly evolving marketing channel!