How to have a good working relationship with your Virtual Assistant

Start out with an open mind

If you have never worked with a before, first think of how it can benefit you and your business working this way.  Understand that the transition from having an assistant in your office to working remotely is going to be an adjustment and allow for that.

Communication

Garbled communication produces garbled results and is a huge time waster.  Decide exactly what it is that you want your Virtual Assistant to do and how you will communicate it to him or her in a way that is clearly and easily understood.  Schedule a way of communication that is done daily or weekly as standard and should anything else come up that needs to be dealt with, let your Virtual Assistant know through what means you would prefer communication, be it via phone, WhatsApp, email etc and inform him or her beforehand when you know that you are not going to be available for a period of time.

Delegate

Learn to be a good delegator.  This is sometimes a problem for a start up business that started out with one person making all the decision and doing everything themselves.  Understand that you are working with another individual that possibly doesn’t see everything as you do, so may produce results in a slightly different way than you did.  Take a step back and look at the result from a different perspective and you might be pleasantly surprised to see that the result is better than what you produced originally.

Goals and time management

Let you Virtual Assistant know what is going to be expected of them and what takes priority.  Be realistic in what is expected of him or her within their specified work hours.  Plan ahead of time and set goals for when certain tasks or projects need to be completed by and communicate this clearly.  If something else comes up that needs to be done urgently, realise that there will be a delay in getting other tasks or projects done within the original planned timeframe.

Mutual Respect and Trust

If your Virtual Assistant feels that they are appreciated and respected, they will feel a sense of commitment to you and your business.  Be open to hear other opinions, your idea might not always be the best idea.  Show them that you value their positive input and even constructive criticism. as this will make them feel more part of the team and even more committed to the growth of your business.

Morals and Ethical Practice

If you’re wanting a professional Virtual Assistant to be dedicated and committed to your business, don’t expect him or her to stay if you are in the habit of unethical business practice.  Being clear about what is and what is not acceptable in your business dealings, will remove any grey areas and you will gain your Virtual Assistant’s respect and trust as well as your customer’s.  Be upfront and let your Virtual Assistant know exactly what you and your business stand for before you start your working relationship.

“Honesty is not the best policy, it’s the only policy.” Dr Myles Munroe

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