The importance of being consistent
To be able to be a top-notch Virtual Assistant, is it extremely important to make sure that you understand that keeping your clients happy and building loyalty takes time. To build this trust you need to build a foundation for a sound working relationship and you need to deliver a consistently high standard of work on an ongoing basis. As a Virtual Assistant, you need to remember that your client’s confidence in you and VA Connect will only increase if you continue to deliver a high standard of work within the deadlines provided to you by your client.
The road is never smooth and naturally, there will be obstacles that need to be overcome. Your clients will understand and they will forgive an occasional mistake, provided the issue is handled quickly and in a professional manner. Clients need to be confident that you will deliver on your deadlines every time, rather than only when it may be convenient for you.
When it comes to flying the VA Connect flag high, there are a few points you need to remember. One spends a considerable amount of time at work and building healthy positive relationships with your clients through consistently high-quality work helps retain your clients and makes for a happy day at work. Bear in mind that all the work that you do for VA Connect ultimately reflects on the VA Connect brand.
If a chink in the armour develops it is up to you to make sure that the issue is resolved timeously. As a Virtual Assistant, it is imperative that your client’s bad experiences are kept to an absolute minimum, even when your service is not necessarily at its highest level. One needs to remember that your client’s journey with VA Connect begins with many promises and expectations. It is up to the Virtual Assistant to deliver on these promises. Your work ethic and quality of work can make or break your client’s expectations. To put this into perspective, a client will tell people about the great service that they have received from VA Connect, however, they will tell even more people about the bad experience that they had with the service.
As the business world takes on a different working environment, clients have a much larger voice than they did in the past and are therefore a lot more demanding and pay more attention to detail. You simply cannot allow any part of the client experience to be jeopardised, as this will ultimately affect the VA brand as a whole. The only way to ensure ongoing success is to pay attention to detail and to provide an impeccable service on an ongoing basis. All virtual assistants need to make sure that they remain focused on the task at hand and strive to consistently achieve and surpass the high standards and deadlines provided by their clients.
By setting consistent goals you ensure your long term success and in turn manage your client’s expectations.